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🔒 PRIVACY POLICY

Shoei Slot Privacy Policy – Our Commitment to Protecting Your Data

At Shoei Slot, your privacy and the security of your personal data are our top priority. This Privacy Policy document explains in detail how we collect, use, store, and protect your information as a player on our platform. Please read it carefully before using our services.

📅 Last Updated: 1 January 2026

Why Your Data Is Safe at Shoei Slot

Six key steps we take to protect your privacy

256-bit SSL Encryption

All data transmitted between your device and Shoei Slot's servers is protected by military-grade 256-bit SSL encryption, ensuring that your personal and financial information cannot be stolen or intercepted by third parties while in transit.

No Data Sales

Shoei Slot has never and will never sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your data belongs to you, and we respect the trust you place in us.

Secure Data Storage

Your personal data is stored on servers protected by multi-layered firewalls, intrusion detection systems and strict access controls. Only authorised personnel with a legitimate business need are permitted to access your data.

Full Privacy Control

You have full control over your personal data. Through your account settings, you can update your personal information, manage your communication preferences, and request deletion of your data at any time, in accordance with your rights under applicable law.

Malaysia PDPA Compliance

Shoei Slot fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA). We ensure that all collection, processing, and storage of your personal data is in line with applicable local legal requirements.

Immediate Breach Notification

In the event of any security incident involving your data, Shoei Slot is committed to notifying you within the timeframe prescribed by law. We will also take immediate remedial action to minimise any impact on you.

📑 Table of Contents

1. Introduction

Welcome to the Privacy Policy Shoei Slot. We, Shoei Slot ("Platform", "We"), understand that your trust is our most valuable asset. As an online gaming platform operating in Malaysia since 2018, we have always placed the protection of players' personal data among our highest operational priorities.

This Privacy Policy describes our practices regarding the collection, use, disclosure, and protection of your personal information when you register, access, or use the Shoei Slot platform, including our website, mobile app, and all related services.

By registering an account or using the Shoei Slot platform, you hereby consent to the collection and use of your information as described in this Privacy Policy. This Privacy Policy forms part of the Terms & Conditions us and should be read together with that document.

📌 Legal Basis: Shoei Slot processes your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). We are committed to upholding all data protection principles set out under that Act.

2. Personal Data We Collect

Shoei Slot collects various types of personal data necessary to provide you with quality service. The data we collect depends on how you interact with our platform.

Data Category Examples of Information Primary Purpose
Identity Information Full name, date of birth, MyKad/passport number, gender Identity verification (KYC), fraud prevention
Contact Information Email address, phone number, residential address Account communications, customer support
Financial Information Bank account numbers, eWallet numbers (Touch 'n Go, GrabPay, DuitNow), transaction records Processing deposits and withdrawals
Gaming Activity Data Betting records, game history, wins and losses Account management, responsible gaming
Technical Data IP address, browser type, operating system, device information Security, fraud detection, and platform optimisation
Usage Data Pages visited, time spent on the platform, features used Enhanced user experience
📌 Important Note: We do not collect credit card details directly. All payments made via eWallets such as Touch 'n Go, GrabPay, Boost and ShopeePay, or via FPX, are processed by registered and accredited third-party payment providers.

3. How We Collect Your Personal Data

Shoei Slot collects your personal data through various channels as you interact with our platform:

  • Account Registration: When you register a new account, you provide us directly with basic information such as your name, email, and phone number.
  • KYC Verification: During the identity verification process, you will be asked to upload documents such as your MyKad or passport for age and identity verification.
  • Financial Transactions: Deposit and withdrawal information is collected automatically whenever you carry out a transaction through our platform.
  • Platform Usage: Technical data and usage data are collected automatically via cookies, tracking pixels, and similar technologies when you browse our platform.
  • Communications with Us: When you contact our support team via live chat, email, or other channels, we retain records of those communications for support and service improvement purposes.
  • Promotions Programme: When you participate in contests, lucky draws or rewards programmes, we collect additional information relevant to your participation.
⚠️ Reminder: Shoei Slot will never contact you to request your account password, PIN or full payment card details through any communication channel. If you receive such a request, please report it to our security team immediately.

4. How We Use Your Personal Data

Shoei Slot uses the personal data we collect solely for legitimate purposes directly related to providing our services to you. The primary purposes are as follows:

  • Account Management: Creating, managing and maintaining your player account, including the login process, account security and account recovery.
  • Transaction Processing: To process deposits and withdrawals via local Malaysian payment methods including Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, and FPX including Maybank2u and CIMB Clicks.
  • Compliance Verification: Meeting legal requirements including age verification, KYC processes and anti-money laundering (AML) obligations.
  • Customer Support: Providing you with effective and responsive technical assistance and customer support.
  • Platform Security: To detect, prevent, and investigate potentially fraudulent activity, misuse, or security threats.
  • Experience Personalisation: To personalise content, game recommendations, and promotions based on your preferences and playing patterns.
  • Marketing Communications: Sending information about the latest promotions, bonuses and exclusive offers – only if you have opted in to receive such communications.
  • Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and offering appropriate support.
  • Platform Improvements: Analysing usage data to improve the overall performance, features, and user experience of the Shoei Slot platform.

5. Data Sharing with Third Parties

Shoei Slot does not sell or transfer your personal data to third parties for their own marketing purposes. However, in the course of our operations, there are certain situations where we need to share your data with the following parties:

  • Payment Providers: Required transaction data is shared with eWallet providers (Touch 'n Go, GrabPay, Boost, ShopeePay) and the FPX gateway to securely process your deposits and withdrawals.
  • Game Providers: Limited game information is shared with third-party game software providers to ensure smooth game functionality and accurate game records.
  • KYC Service Providers: Identity verification data is shared with accredited KYC service providers to verify your identity and age in compliance with legal requirements.
  • Legal Authorities: We may be required to disclose your personal data to law enforcement authorities, regulatory bodies, or courts where mandated by Malaysian law or a court order.
  • Technology Service Providers: Cloud computing, analytics, and cybersecurity service providers that help us operate the platform may have limited access to your data within the scope of the services they provide.

All third parties we work with are required to comply with strict data protection standards and are not permitted to use your data for any purpose beyond what has been agreed.

📌 Note: All data-sharing arrangements with third parties are governed by legally binding data protection agreements, ensuring your data is handled to the same security standards we apply ourselves.

6. Data Security Measures

Shoei Slot invests seriously in cybersecurity infrastructure to ensure your personal data is always protected. The technical and organisational measures we have in place include:

  • 256-bit SSL/TLS Encryption: All data communications between your device and our servers are protected with high-grade encryption.
  • Data-at-Rest Encryption: Sensitive data stored in our databases, including financial information and verification documents, is encrypted using the latest encryption algorithms.
  • Two-Factor Authentication (2FA): We offer 2FA for all player accounts to add an extra layer of security.
  • 24/7 Monitoring: Our systems are continuously monitored around the clock to detect any abnormal activity or intrusion attempts.
  • Regular Security Audits: We conduct regular penetration testing and security audits carried out by independent security experts.
  • Internal Access Controls: Access to players' personal data among our staff is restricted to individuals who require it to carry out their specific duties.
  • Staff Training: All Shoei Slot staff undergo regular data security and privacy training.
⚠️ Shared Responsibility: While we take all reasonable steps to protect your data, the security of your account also depends on your own actions. Make sure your password is strong and unique, never share your login credentials, and contact us immediately if you suspect your account has been compromised.

7. Cookies and Tracking Technologies

The Shoei Slot platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform operates correctly. The types of cookies we use are as follows:

  • Essential Cookies: Required for core platform functions such as login, session security, and account management. These cookies cannot be disabled.
  • Performance Cookies: Helping us understand how players use the platform, which pages are visited most frequently, and where technical issues occur, so we can continuously improve the platform.
  • Functional Cookies: Allows the platform to remember your preferences and settings — such as your preferred language, region and display settings — to deliver a more personalised experience.
  • Analytics Cookies: Used to analyse traffic patterns and platform usage in aggregate, anonymised form for service improvement purposes.

You can manage your cookie settings through your web browser's preferences. Please note that disabling certain cookies may affect the functionality and performance of the Shoei Slot platform. For more information on managing cookies, refer to your web browser's help section.

8. Your Rights Regarding Personal Data

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data we hold about you:

1
Right of Access

You have the right to request a copy of the personal data we hold about you. We will provide this information within 21 business days of receiving a complete request.

2
Right to Rectification

If the personal data we hold about you is inaccurate or out of date, you have the right to request a correction or update of that information.

3
Right to Erasure

In certain circumstances, you have the right to request the deletion of your personal data. Such requests are subject to our legal obligations to retain certain data.

4
Right to Withdraw Consent

You may withdraw your consent to data processing at any time, particularly for marketing communications, without affecting the validity of any prior processing.

5
Right to Object to Processing

You have the right to object to the processing of your personal data for direct marketing purposes. We will cease such processing immediately upon receiving your objection.

6
Right to Complain

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia.

📌 How to Submit a Request: To submit any request relating to your personal data rights, please contact our Privacy Officer by email at privacy@shoeislot.com along with your account number and a copy of your MyKad for identity verification purposes.

9. Data Retention and Deletion

Shoei Slot retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law. The following are general guidelines for our data retention periods:

  • Active Account Data: Retained for as long as your account remains active, plus an additional period after account closure as required by law.
  • Financial Transaction Records: Retained for a minimum of seven (7) years from the transaction date to comply with Malaysia's financial and tax regulatory requirements.
  • KYC Documents: Retained for a minimum of five (5) years following account closure to comply with anti-money laundering requirements.
  • Communication Logs: Customer support communication records are retained for two (2) years for service review and improvement purposes.
  • Cookie Data: Session cookies are deleted when you close your browser. Persistent cookies have a set expiry period ranging from 30 days to 2 years, depending on their type.

Once the retention period expires, your personal data will be securely deleted or anonymised so that it can no longer be linked to you personally.

10. Children's Privacy

Shoei Slot is a gaming platform restricted to individuals aged 18 years and above only. We do not knowingly collect or process personal data from minors. All account applicants are required to confirm that they are 18 years of age or older at the time of registration.

If you believe that your child or any minor has registered an account with Shoei Slot or has provided us with their personal data without your knowledge, please contact us immediately at privacy@shoeislot.com. We will take immediate action to close the account in question and delete all associated data.

⚠️ Parents & Guardians: We encourage parents and guardians to monitor their children's online activity. If you need information on how to block access to online gambling sites, please contact your internet service provider about available parental control tools.

11. Changes to This Privacy Policy

Shoei Slot reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements to our services. Whenever this Privacy Policy is updated, we will:

  • Updating the "Last Updated" date at the top of this document.
  • Sending email notifications to all registered players to inform them of important changes.
  • Displaying a prominent notice on the platform's main page for at least 30 days following the effective date of any changes.

Your continued use of the Shoei Slot platform after any changes to this Privacy Policy take effect will be considered your acceptance of the updated version. If you disagree with the changes made, you have the right to close your account and request deletion of your personal data.

12. Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to reach out to our Privacy Officer:

We are committed to responding to all privacy-related enquiries within three (3) business days. For urgent matters relating to data security or suspected privacy breaches, please use the live chat channel for a faster response.

📌 Last Updated: This Privacy Policy takes effect from 1 January 2026 and fully supersedes all previous versions of the Privacy Policy.

Your Data is Protected. Start Playing at Shoei Slot!

Register a free account today and enjoy a safe, fair and entertaining gaming experience. Deposit easily via Touch 'n Go eWallet, GrabPay, DuitNow and more, with a minimum of just RM10.

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